SmartAction Receives Customer Interaction Solutions Magazine's 2012 Speech Technology Excellence Award
Smart Action has announced that TMC has named SmartAction’s Smart Call Agents for a Customer Interaction Solutions 2012 Speech Technology Excellence Award. Customer Interaction Solutions magazine has been the leading publication covering CRM, call centers, and teleservices since 1982. Smart Call Agents is an artificial-intelligence based solution revolutionizing the customer service industry. It feature natural language speech capabilities, which allow it to handle more complex calls than the most advanced IVRs on the market today. The result is superior personalized call experiences with proven higher completion rates at about a quarter of the cost of live agents.